Shipping

Shipping is designed to offer a dependable, flexible, and transparent experience, ensuring that customers receive their orders efficiently while understanding all applicable terms. For standard deliveries within the contiguous United States, including APO, FPO, and DPO military addresses, free shipping is automatically applied once the merchandise subtotal meets the required minimum after discounts. No promotional code is needed, and the minimum qualifying amount may change periodically. Any adjustments to the minimum requirement are displayed at checkout, and while offers can be modified or discontinued, eligibility is based on the conditions at the time the order is placed.

Once an order qualifies for shipping, it is prepared and processed for delivery. Standard shipping generally takes three to seven business days after the carrier receives the order, with business days defined as Monday through Friday, excluding federal holidays. These timeframes are estimates, and actual delivery may be affected by factors beyond control, including weather, transportation delays, or carrier disruptions.

Certain items may be subject to shipping restrictions due to safety regulations or transportation guidelines, such as aerosols, alcohol-based solutions, or other controlled products. When restrictions apply, available shipping options are clearly displayed during checkout so customers can make informed choices. Orders sent to military addresses may require extended delivery times, sometimes up to thirty business days, due to the specific handling procedures of military mail rather than standard commercial services.

Order processing is performed in sequence, with purchases submitted after 2:59 PM Eastern Time generally processed the following business day. High-demand periods, such as holidays or promotional events, may extend processing times, which can lengthen overall delivery windows. Expedited shipping options are available at checkout for customers seeking faster delivery, though these services have limitations. Orders placed after 1:59 PM Eastern Time are typically processed the next business day, Saturday delivery is generally not supported, and certain regions—including Alaska, Hawaii, U.S. territories, and military addresses—may be excluded from expedited services. Large orders may also be ineligible for accelerated shipping, and in some areas, same-day delivery may be offered via third-party providers where available locally.

Sales tax is calculated based on the shipping destination and applicable local regulations, with the total clearly shown during checkout. For customers utilizing parcel forwarding or freight forwarding services, responsibility for the shipment transfers once the package is received by the forwarding company, meaning any delays, loss, or damage occurring afterward are generally outside the retailer’s responsibility.

The shipping process emphasizes accuracy, timeliness, and clear communication, aiming to provide a reliable service while keeping customers informed throughout. For additional questions or detailed information regarding shipping, customers can reach support by email at support@bathandbodyvorks.it.com or by phone at 3 Limited Parkway, Columbus, Ohio 43230, United States.